Heart of Communication, St. Teresa of Calcutta Track:
In the East-especially in India-I find that people are more content to just be, to just sit around under a banyan tree for half a day chatting to each other. We Westerners would probably call that wasting time. But there is value to it. Being with someone, listening without a clock and without anticipation of results, teaches us about love.
– St. Teresa of Calcutta
“I’ve taught the skills of listening fully and responding intentionally to dozens and dozens of teams. Every time, someone will lament that doing this – “this” being implementing the skills taught in the course – will take longer. Yes, it is true, you can expect to add an extra 10-15 minutes to a conversation. Yet, in every case, as we honestly look at how much time the team is presently spending on clarifying misunderstandings and re-doing work, not to mention time lost to interpersonal conflicts that commonly arise from NOT listening to one another, we are more and more convinced that these skills ultimately save us DAYS if not WEEKS of time.” – De Yarrison
When it comes to cultivating a high performance team, it’s the stuff we often think we don’t have time for that saves us much time (and heartache) in the long run!
The skills taught in this workshop will help your team and organization:
- eliminate or minimize ambiguity, time and energy spent on misunderstandings and misinterpretations.
- foster greater clarity and alignment around expectations of one another.
- understand the two levels of listening and three skills for responding intentionally.
- increase trust.
- feel heard and understood by one another, leading to greater connection and commitment.
Key Learning Points:
Participants will learn skills that are essential for engaging with others and achieving results together. We will discover the most fundamental aspects of other-awareness and good relationship dynamics, which we call LISTENING FULLY & RESPONDING INTENTIONALLY.
Listening Fully means:
- Being aware to quiet your own inner dialogue and placing your full presence on the person speaking.
- Listening with the intent to understand, rather than listening with the intent to reply.
- Becoming genuinely curious about the person speaking, his/her needs, wants, intentions, etc.
- Listening to not only the words being spoken, but also to body language, energy, tone, and to what is not being said.
Responding Intentionally means:
- Responding in a way that pulls the person farther into the conversation, rather than shutting the conversation down.
- Responding with effective questions to facilitate mutual understanding and alignment.
- Engaging in a way that uncovers the needs that are invisibly driving the visible behavior you are experiencing.
- Learning to facilitate a dialogue that:
- illuminates and clarifies individual expectations.
- eliminates ambiguous language and drives towards concrete clarity.
- ensures alignment and common understanding.
- values individual perspectives, while seeking the greatest good for the whole.